What Happens if I Lose my Downloaded File?

You can ask me to send you a new link to the download via email. I need the full name and email address your order was placed from to do this.

But be patient. I have to connect to a secure server, look up your account, and then refresh the link. The bad news is that I can’t always do this in a timely fashion. I won’t log into that server from anything but my office Internet connection using a known-secure machine, so if I’m out traveling or on assignment, it might take awhile before I get to your request. Also, I take one month off from the Internet each year, which means I'm not responding to emails, too. So again, be patient. You’ll eventually get a new link code in your email. 

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